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Microsoft Dynamics 365 Customer Insights

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Drive Smarter Sales, Marketing, and Service with AI-Driven Insights

In a market where customers expect tailored experiences, Microsoft Dynamics 365 Customer Insights unifies data across Sales, Marketing, and Customer Service—and third-party sources—into a single, actionable view. Understand behavior, predict churn, and maximize lifetime value with intuitive, AI-powered insights that drive timely, personalized engagement at scale.

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Inside the Engine: Dynamics 365 Customer Insights Capabilities

Centralized Customer Data

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Acquire More Customers

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Customer Retention

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Maximize Customer Lifetime Value

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Real-Time Insights

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Engage Smarter Together with Dynamics 365 Customer Insights

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Marketing

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Sales

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Service

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Dynamics 365 Customer Insights Payoff
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Data Ingestion and Standardization

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Profile Unification

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Customer Journey Timeline

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Data Enrichment with 1st and 3rd Party Data

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Profile Search and Discovery

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AI/ML Capabilities

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Empowering you with insights

Blog
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What Is Microsoft Dynamics 365? Benefits, Features & How It Works

Blog
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Transforms Customer Relationship Management with Microsoft

Frequently Asked Questions

Expert-led Transformation. Impact-led Growth

Start Your Customer Insights Journey.

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