Blog
Maximize Sales & Customer Service with a Microsoft Dynamics CRM Partner
Resolve customer issues with faster with AI-guided interactions
When customers need help, minutes matter. We equip service teams with AI insights, real-time recommendations, and a unified customer view to route issues to the right expert and resolve faster. With Dynamics 365 Customer Service, Korcomptenz enables automated routing, next-best actions, case and knowledge AI, and analytics—cutting handle time, improving first-contact resolution and CSAT, and enabling proactive service.
The ROI Story: Dynamics 365 Customer Service Results
315%
ROI with payback in <6 months
$14.7M
Three-year gains include $978K saved by retiring legacy tools.
+20%
Smarter routing boosts first-call resolution, reducing misroutes by 15%.
40%
Reduction in average call handling time
The Omnichannel Advantage Microsoft Dynamics Customer Service
Loading...
Real Results, Real Fast—with Microsoft Dynamics 365 Customer Service
Self-service
Loading...
Agent Productivity
Loading...
AI & Insights
Loading...
Proactive Service
Loading...
Omnichannel Engagement
Loading...
