Summary of Webinar

The banking landscape is being reshaped by FinTech disruption, rising customer expectations, and the rapid adoption of AI. In this on-demand webinar, co-hosted by The Financial Brand and Korcomptenz, you’ll learn how to bring AI, marketing, and IT into perfect harmony to deliver next-gen customer experiences. The session unpacks the CX data gap, three mega trends (FinTech, AI, hyper-personalization), and the shift from traditional analytics to generative and agentic AI. You’ll see how Fidelity Bank is using data and AI to transform onboarding, cross-sell, and service, and get a live demo of KOR BankIQ—an AI-powered banking analytics platform built on Microsoft Fabric that empowers marketing teams with self-service, AI-assisted insights. Walk away with a practical roadmap to become an AI-first bank, boost ROI, and build loyalty with truly personalized, data-driven CX.