Hyper-personalize as many touchpoints as possible and create cohesion across multiple channels to achieve 200% ROI or more

Retail is an ever-evolving industry, and with the rise of retail digital transformation, even the definition of a store has changed dramatically over the past few years. This evolution has only accelerated because of changing customer preferences and new opportunities provided by digital transformation . The data is clear: Consumers prefer retailers that engage them on a personal level and connect across channels. It has become imperative for retailers to take a consumer-centric approach, providing value at every touchpoint of the customer journey – while personalizing the entire experience by reaping the maximum benefits out of retail digital transformation. “Connected Retail” is at the heart of making shopping more intuitive, responsive, convenient, and personalized for customers and more operationally efficient for companies. The pandemic has also revealed how a connected supply chain is increasingly vital to ensuring the availability and efficient delivery of products. Of course, people remain a critical link across the value chain and smart retail digital transformation solutions for humans are essential to an empowered and energized work force in the fast changing, connected world. Watch retail webinar: Reimagining Business in a Connected World Powered by Retail Insights.