Webinar Summary

Retail has rapidly shifted toward digital-first, contactless, and highly personalized shopping—and Microsoft Dynamics 365 Commerce is built to meet that demand. In this webinar, you’ll explore how Microsoft’s unified, AI-enabled omnichannel platform brings together eCommerce, POS, call center, order management, and back-office operations into a single integrated solution. The session walks through the evolution of retail, the impact of COVID, and the commerce experiences modern customers now expect. You’ll see a live demo of Dynamics 365 Commerce in action and learn how AI-driven recommendations, unified data, and seamless journeys help retailers deliver best-in-class experiences across every channel. Korcomptenz, as a Microsoft implementation partner, also shares practical guidance on deployment, integration, licensing, and how to optimize your Microsoft Dynamics eCommerce solution for long-term growth.